Refund & Exchange Policy
We want you to be completely satisfied with your purchase. If, for any reason, you are not, we offer a hassle-free refund and exchange policy. Please take a moment to review the details below:
Eligibility for Refund or Exchange
- Timeframe: You can request a refund or exchange within 10 days of receiving your product.
- Condition: The product must be in its original condition, unused, and with all original packaging and tags intact.
How to Initiate a Refund or Exchange
- Contact Us: Reach out to our customer service team at [email protected] with your order details within 10 days of receiving your product or you can go to my account page and initiate refund from there.
- Approval Process: Once your request is approved, we will provide instructions for returning the product.
- Shipping: Customers may be responsible for return shipping costs unless the product is defective or incorrect.
Refunds
- Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned item.
- If your refund is delayed, feel free to contact us, and we’ll assist promptly at [email protected]
Exchanges
- If you’d like to exchange your product, let us know the replacement details at [email protected], Exchanges are subject to product availability.
- We will dispatch the replacement item after receiving and inspecting the returned product.
Exceptions
- Certain items, such as customized or clearance products, may not be eligible for refunds or exchanges. Please check the product description for specific details.
We are committed to providing you with a seamless shopping experience. If you have any questions or need further assistance, don’t hesitate to get in touch with us at [email protected]
Thank you for choosing us MINNIE & JONES!
